How not to revamp an app

Sonos may get its app overhaul done by October

The revamped Sonos app was launched together with the Sonos Ace headphones. Credit: Sonos

Last week saw an attempt by Sonos CEO Patrick Spence to salvage any remaining goodwill from its users. They received an apology via email for the disastrous (and still ongoing) Sonos app overhaul that has caused much frustration among users since May.

The Sonos app r…