Last week saw an attempt by Sonos CEO Patrick Spence to salvage any remaining goodwill from its users. They received an apology via email for the disastrous (and still ongoing) Sonos app overhaul that has caused much frustration among users since May.
The Sonos app redesign would have been my contender for own goal of the year (but then the CrowdStrike IT outage happened). To put things in perspective: A third-party app for Sonos speakers that actually works (SonoPhone) is now the No.2 paid app for Music in the App Store. Meanwhile, the official Sonos app currently has a 1.3 star rating on Google Play.
But perhaps emblematic of the problems at Sonos, some users got a blank email with just the CEO’s signature. The email also gave a roadmap of the upcoming fixes and improvements to the app. In short, the Sonos app will — by October — finally do what the old version could, like letting users edit thei…
