Note: This post may seem like a personal rant instead of the latest tech happenings in Singapore. Feel free to skip.
Imagine your TV console resting upside down in your newly-renovated living room like a beached whale. And all because the screws that came with the TV console were not the right ones, which meant that the installers couldn’t set it up. Thank god I had planned to wall-mount my TCL TV, which was coming later that day, so that shouldn’t be a total disaster, right?
Well, except that when the TV arrived, it turned out that the installers brought the wrong type of wall mount, one that was inferior and cheaper than the one I had paid for. That’s how I ended up with the scene pictured above. At least the sofa, which, like the TV console, was bought from local furniture brand Castlery, was great. It was soft and so easy to sink into.
So how did the companies fix the mistakes? Castlery had a WhatsApp chat that responded promptly. By the next day…
